Besides desktop applications MyCall Basic and MyCall Advanced the MyCall Server 4.0 system provides complex solution for monitoring and recording telephone and radio traffic. Its architecture, scalability and available deployment scenarios makes it suitable for deployment in small sized applications as well as large and demanding applications with heavy traffic. In the MyCall product line it provides the highest flexibility and highest performance of monitoring and recording telephone and radio traffic.


System is designed to be easily scalable and easy-to-integrate into existing information structures of the customer. System also provides wide range of system integration possibilities. Third party information systems can receive information from MyCall system in real-time. Deployment is possible to existing dedicated or shared servers.

MyCall Server system applications

• MyCall Server for monitoring and recording telephone and radio traffic
• MyCall VoIP Server for monitoring and recording VoIP traffic
• MyCall Blade Server for monitoring and recording priprietary digital lines
• MyCall SMS Server for sending and receiving SMS messages
• MyCall Data Server for secure data distribution in MyCall system and for system integration and execution of specific tasks based on status information of the system or based on real-time information on monitored lines
• MyCall Client for playing and managing records, for system diagnostics and administration
• MyCall Web for accessing data using web interface
• MyCall Data Import for importing data from previous versions of MyCall

Call source and recording

• Digital telephone lines ISDN BRA (basic rate access)
• Digital telephone lines ISDN PRI (primary rate interface)
• Analog telephone lines
• Digital and analog radios
• VoIP lines (protocols H.323 and SIP - Cisco Call Manager, Avaya Office Manager, Ericsson, Nortel, ...)
• Digital proprietary lines (Panasonic, Siemens, Ericsson, ...)
• SMS gateways
• Monitoring more lines concurrently
• Recording more calls concurrently
• Decoding selective dialing in radio traffic and further processing

Managing records

• Structural records saving, creating hierarchy of folders, simple drag'n drop moving records
• Deleting folders and records
• Double protection against accidental deletion (recycle bin, record locking)
• Possibility to write notes to each record
• Assigning contact (person) from contact list for each record
• Complex system for records filtering with conversion function to human readable form
• Sending records by e-mail
• Visual signalisation of incomming calls, identification of caller, called and answered numbers
• Logging incomming and outgoing calls
• Generating reports with lists of phone calls
• Interactive records playing

Other features

• Information about total count and size of all records
• Information about remaining free space on disc
• Compressing voice records (compression ratio up to 5:1)
• Detailed logging of all events during the call (pick up, hang up, connection establishment, etc.)
• Detailed logging of all events during radio session (PTT, receive, transmit, decoding incoming and outgoing sequences)
• Protecting records by strong encryption AES 256 (manual and automatic) - simple password protection or X.509 certificate protection
• Record digital signing by X.509 certificate
• Creating users and user groups, complex information access management in the system
• Remote access to the system without limitation of cuncurrently connected clients
• Automatic list refresh
• User record locking
• Diagnostic tools for server
• Real-time information on current calls in MyCall Client
• Data export to various formats
• High flexibility and possibility of integration with external systems (processed information and real-time information as well)